Shipping policy

Shipping Policy

Order Cancellation

Please be aware that once an order is placed, we are unable to cancel it because processing begins immediately. However, once your order arrives, you may contact our support team to begin the return process. After the returned item is received, we will process your refund.

Support Email: contactshopdrop7@gmail.com

Priority + Insured Shipping

If you selected “Shipping Protection” at checkout, you may be eligible for:

  • A replacement shipment, or

  • A full refund

in the event that your package is lost during transit.

Lost or Missing Packages

We are not responsible if an incorrect shipping address is entered during checkout. Please ensure that your billing and shipping information is accurate before placing your order.

If the mistake was made by our team, we will take full responsibility and resend the order at no additional cost.

Customs Fees & Import Taxes

We are not responsible for any customs fees, import duties, or taxes applied after the order has shipped. By purchasing from our store, you acknowledge that these charges may apply depending on your country's regulations.

Shipping Time

Shipping times vary depending on the destination.

Location Estimated Shipping Time
United States 7–15 Business Days
Canada & Europe 7–15 Business Days
Australia & New Zealand 15–25 Business Days
Central & South America 7–15 Business Days
Asia 7–15 Business Days
Africa 15–30 Business Days

Maximum delivery time: 20 business days (excluding processing and customs delays).

Please note:

  • Orders require 2–3 business days for processing.

  • Shipping times do not include customs clearance delays.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking number. Please note that in some cases, tracking may not be available for certain free shipping methods.

Tracking Status Showing “No Information Available”

Some shipping carriers take 2–5 business days to update tracking information in their systems.

If your order was placed more than 5 business days ago and your tracking still shows no updates, please contact us:

Email: contactshopdrop7@gmail.com